Technical Consultant (Customer Support)

Salary: £30,000 - 70,000 per year

Requirements

• Minimum 3 to 5 years experience in a customer service or customer support environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organisational abilities.
• Experience managing customer support tickets through a helpdesk system.
• Ability to prioritise multiple requests in a fast-paced environment.
• Professional and customer-focused approach.
• Good written communication skills.
• Knowledge of Microsoft Dynamics 365 Business Central.
• Understanding of ERP support processes.
• Experience supporting business software applications.
• Familiarity with Microsoft Office applications.
• Experience working with issue tracking or ticketing systems.
• Customer-focused and approachable.
• Patient and empathetic when dealing with customer issues.
• Self-motivated with a proactive attitude.
• Strong attention to detail.
• Able to work independently and as part of a team.
• Committed to delivering excellent customer service.

Responsibilities

• Be the first point of contact for customers requiring assistance with our Business Central ERP solution.
• Respond to customer enquiries via phone, email, and the support portal.
• Log, prioritise, and manage support tickets through our helpdesk system.
• Provide guidance, advice, and best practice to customers using Microsoft D365 Business Central.
• Investigate reported issues and identify appropriate solutions or workarounds.
• Resolve functional support requests where possible.
• Escalate complex technical issues to developers or senior consultants when required.
• Liaise with development teams to ensure customer issues are investigated and resolved.
• Keep customers informed of progress and expected resolution times.
• Maintain accurate support records and documentation.
• Contribute to our knowledge base by documenting common issues and solutions.
• Assist with testing software fixes before release.
• Work collaboratively with colleagues to deliver a high standard of customer support.
• Ensure service levels and response targets are consistently achieved.

Technologies

• ERP
• Support
• Office 365

More

We are seeking a Technical Consultant to deliver excellent customer service and support for our Microsoft Dynamics 365 Business Central ERP solution. In this role, we focus on helping customers resolve issues quickly, maximise their use of Business Central, and maintain confidence in our products and services. You will work closely with our internal technical and development teams, manage support requests efficiently, and contribute to a professional, customer-focused support experience.

last updated 30 week of 2026