Senior Principal Consultant, Solution Architect - ServiceNow

Salary: £71,400 - 84,000 per year

Requirements

• Certified System Administrator (CSA) with two mainline certifications (e.g., CSM, HRSD, ITSM, GRC, ITOM)
• Experience with S2P, FSO dispute, and service mapping preferred
• Experience in greenfield implementation of two ServiceNow modules, with strong feature understanding
• Proven ability to develop ServiceNow solutions aligning with business requirements and best practices
• Demonstrated experience in providing technical guidance and leadership to development teams
• Extensive experience collaborating with customer stakeholders and enterprise architects
• Skilled in implementing CMDB, discovery, event management, and service mapping
• Proficient in preparing high-level design (HLD) and low-level design (LLD) documents
• Experience in enabling new features as ServiceNow releases them
• Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos
• Excellent communication skills for client-facing roles
• Preferred: B.Tech / MCA / M.Tech / BSc (Computer) / B.E.

Responsibilities

• Provide technical leadership to the team
• Create and maintain a detailed view of the existing architecture
• Design and collaborate with Business Process Analysts and Developers for High-Level Solution Design Document
• Define and communicate technical solutions aligned with business problems
• Ensure adherence to technical governance processes and policies
• Provide architectural controls for delivering business solutions
• Create and maintain a detailed view of integrations
• Create and maintain a Technical Implementation Roadmap
• Resolve technical escalations and respond to defects
• Participate in process workshops with client teams
• Periodically review configuration to ensure platform health
• Assess instance health (performance, manageability, usability, scalability, upgradability, security) through ServiceNow Health Scans
• Review design and code per sprint to ensure quality
• Provide hands-on assistance with detailed design and implementation approaches for selected projects
• Ensure designs comply with licensed modules and communicate any changes to the client
• Maintain expertise in ServiceNow platform, products, and ecosystem
• Assist in migrating configuration across instances
• Support COE in developing training paths for professional advancement
• Contribute to defining best development and solution practices
• Lead training workshops to share experiences across the practice.

Technologies

• AI
• CMDB
• Support
• ITSM
• Security
• ServiceNow
• Architect

More

At Genpact, we are leading AI-first transformation, building and scaling AI solutions that redefine industries. We offer impactful opportunities to drive global change and tackle significant business challenges. We encourage career growth through hands-on experience, world-class training, mentorship, and AI certifications. Our culture values courage, curiosity, and inclusiveness. Join our diverse team of 140,000 professionals, and help us shape the future. We are committed to creating a dynamic work environment that emphasizes respect, integrity, customer focus, and innovation.

last updated 14 week of 2026