IT Helpdesk Technician

Salary: £27,000 - 27,000 per year

Requirements

• Prior experience in IT Support, Helpdesk, or Service Desk role
• Skills in repairing/supporting IT equipment and hardware
• Working knowledge of Windows and Android operating systems
• Familiarity with MS Office and CRM systems
• Experience with EPOS systems and related hardware (advantageous but not essential)
• Logical thinking and strong work ethic
• Attention to detail and excellent organisational skills
• Effective prioritisation and communication abilities
• Self-motivated and collaborative
• Willingness to provide out of hours support on a team rota basis

Responsibilities

• Provide remote IT Helpdesk Support to customers via phone, email, and chat
• Perform hardware diagnostics and repair returned hardware
• Test and configure bespoke software solutions
• Liaise with suppliers to manage stock and oversee shipping, dispatch, and logistics
• Support and maintain EPOS systems and related hardware as needed

Technologies

• Android
• CRM
• Hardware
• Support
• Windows

More

We are an established and expanding IT solutions business located in Derby. This is a permanent, full-time position based at our head office. We offer a competitive salary of £27,000 plus a range of benefits including 25 days holiday (plus bank holidays), a day off on your birthday, pension, life insurance, healthcare, out of hours bonus, and more. We are looking for team members who are ready to join our supportive and dynamic environment.

last updated 13 week of 2026