Technical Support Specialist

Salary: £45,000 - 79,000 per year

Requirements

• Approximately 2-3 years experience in IT support
• Strong understanding of service desk/service support environment
• ITIL certification or strong understanding of ITIL practices
• Proficient in Microsoft services and tools
• Experience with ServiceNow is advantageous
• Demonstrates initiative and proactive approach to work
• Confident in delivering presentations and cross-training sessions
• Strong communication skills, both written and verbal
• Good analytical and problem-solving ability
• Self-motivated and able to work independently

Responsibilities

• Provide day-to-day operational IT support for business users across Newport, Cwmbran, and Brackley
• Ensure continuity of IT services across all supported sites
• Manage and resolve support tickets, incidents, and system failures
• Handle service requests, such as new PCs and hardware deployment
• Contribute to project-related activities when required
• Get involved in improvement initiatives beyond business-as-usual support

Technologies

• Hardware
• Support
• ITIL
• ServiceNow

More

At Safran, we are an international high-technology group contributing to a safer, more sustainable world in aviation, defense, and space markets. We operate globally with 100,000 employees and have a strong presence in our core markets, including being recognized by TIME magazine as one of the Worlds Best Companies 2024. Our technical support team plays a vital role in maintaining our technology stack to serve the SGB business effectively. We offer a dynamic work environment that values initiative and innovation.

last updated 20 week of 2026