Lead ServiceNow Solution Architect

Salary: £95,000 - 130,000 per year

Requirements

• Certified ServiceNow Administrator (CSA) or equivalent
• Excellent written and verbal communication, interpersonal, and presentation skills, with the ability to clearly explain complex technical information to technical and non-technical audiences
• Proven ServiceNow experience as an architect with a track record of leading complex solution designs, delivering out-of-the-box applications, custom application design, and complex integrations
• Deep understanding of ServiceNow architecture, modules, and best practices
• Experience with ServiceNow modules including ITSM, ITBM, CSM, HRSD, and ITOM
• Experience with ServiceNow scripting languages such as JavaScript and GlideRecord
• Experience with API integrations and other integration technologies
• Experience with Agile development methodologies
• Solid understanding of general IT and software delivery best practices
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Excellent Word, Excel, Visio, and PowerPoint skills
• Certified Master Architect (CMA) or Certified Technical Architect (CTA) or equivalent is beneficial
• Implementation Specialist certification or equivalent in two or more products such as ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, or SPM is beneficial
• Certification in non-ServiceNow enterprise platform technologies such as Azure, AWS, or M365 is beneficial
• ServiceNow developer experience is beneficial but not required

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives
• Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications
• Develop and maintain detailed architectural diagrams, design documents, and technical specifications
• Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards
• Perform code reviews and ensure the quality and performance of ServiceNow solutions
• Integrate ServiceNow with other enterprise systems using APIs and other integration technologies
• Troubleshoot and resolve technical issues related to ServiceNow solutions
• Stay current with the latest ServiceNow features, updates, and best practices
• Contribute to the development and maintenance of ServiceNow roadmap and strategy
• Mentor and guide junior team members
• Participate in the full software development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance
• Ensure solutions are scalable, reliable, and maintainable
• Adhere to IT governance and security policies
• Proactively identify and mitigate potential risks
• Contribute to the continuous improvement of ServiceNow processes and procedures

Technologies

• API
• AWS
• Architect
• Azure
• Excel
• Support
• ITSM
• JavaScript
• Security
• ServiceNow
• Cloud
• Marketing

More

We are Deloitte Technology, working at the forefront of technology development and processes to support and protect Deloitte around the world. We operate in a truly global environment, helping Deloitte deliver and connect with clients, communities, and one another in new ways. This role sits within our Enabling Functions business line and is based in Birmingham, Manchester, or Milton Keynes with hybrid working. We support flexible working across local offices, virtual collaboration spaces, client sites, and remote locations, and we place strong emphasis on wellbeing, inclusion, personal development, and learning. This is not a lead developer role; we expect the majority of time to be spent in meetings with project teams and business stakeholders, creating design documentation, and supporting projects through governance processes, with only occasional proof-of-concept or analysis work.

last updated 34 week of 2026