Application Support Analyst

Salary: £30,000 - 35,000 per year

Requirements

• Experience working as a Support Analyst or in a Help Desk role managing a ticketing system such as Zoho Desk
• Experience in application support (supporting desktop software, web applications, ERP or CRM systems)
• Proficiency in installing software
• Strong experience with Microsoft Windows technologies
• Capability to provide 1st and 2nd line support for software and hardware (laptops, printers, devices)
• Excellent troubleshooting and support skills
• Strong customer focus and empathy for customer needs
• Willingness to learn and maintain a positive work attitude
• Flexible and easy-going personality
• Excellent written and oral communication skills

Responsibilities

• Provide application support via Zoho Desk and remote access to customers, logging and following up on problems in a database
• Develop and manage support help websites, enhancing automated features and facilities (e.g., searchable databases, customer forums)
• Carry out administration duties related to the database of existing customer problems
• Ensure client systems are fully operational, restoring any loss of service in a timely manner
• Maintain high levels of service to customers, adhering to SLAs for response and restoration times
• Perform problem determination, workaround resolution, root cause analysis, and major incident management
• Guide clients through corrective steps by identifying problems and researching answers
• Undertake remote control over customers computers when necessary to resolve issues
• Write and maintain documentation and FAQs to improve client references
• Identify problems and recommend changes to improve system/software performance
• Create technical documentation for user manuals and for 1st Line Support staff
• Maintain solution and application support documentation to the highest quality and accuracy
• Update knowledge through educational opportunities and maintaining personal networks

Technologies

• CRM
• ERP
• Hardware
• Support
• Web
• Windows

More

We are a dynamic global company located in Chesterfield, offering a hybrid working model with 3 days in the office and 2 days at home. We provide up to £35,000 salary for the role of Application Support Analyst, where youll play a crucial part in ensuring a high level of support for our clients software. Our team consists of members based in the US and Sydney, Australia, providing a collaborative environment. We value a positive work culture and offer opportunities for professional growth.

last updated 18 week of 2026