Senior Consultant, Senior Business Analyst, ServiceNow, Technology & Transformation

Salary: £95,000 - 130,000 per year

Requirements

• Proven hands-on ServiceNow functional delivery experience, with ownership of discovery or design workstreams
• Hands-on experience across multiple ServiceNow modules on enterprise implementations
• Understanding of IT and enterprise service management processes
• Ability to translate complex requirements into clear functional specifications and roadmaps
• Proficiency in documenting designs, process flows, and specifications
• Experience with Agile/Scrum and ability to adapt frameworks to client context
• Strong communication and presentation skills across diverse audiences
• Critical thinking and problem-solving skills, with the ability to recommend data-driven improvements
• Proven track record facilitating workshops and managing stakeholder expectations
• Passion for delivery excellence and commitment to enabling client transformation
• ServiceNow certifications (CSA, CIS) are desirable
• Familiarity with ServiceNow automation, reporting, and workflow capabilities is desirable
• ITIL Foundation or higher certifications are desirable
• Experience mentoring consultants or leading practice capability initiatives is desirable

Responsibilities

• Conduct business process discovery and analysis, understanding current operations and transformation goals
• Translate business requirements into clear functional specifications, designs, and process workflows
• Collaborate with technical teams on testing, validation, and deployment
• Participate in design reviews and stakeholder alignment sessions
• Demonstrate understanding of one or more core ServiceNow modules, including ITSM, ITOM, or CSM
• Translate business requirements into well-informed user stories with clear acceptance criteria
• Run Agile scrum ceremonies and drive sprint development activities
• Facilitate design workshops and translate transformation ambitions into concrete solutions
• Identify process redesign and efficiency opportunities, recommending ServiceNow-enabled approaches
• Mentor junior team members on discovery, design, and client engagement

Technologies

• Support
• ITIL
• ITSM
• ServiceNow
• Network

More

We are Deloitte, a global consulting business helping clients resolve their most critical information and technology challenges across IT and Digital, from strategy through implementation and managed services. Our Technology & Transformation team works across the UK and globally, with more than 1,700 people in Technology in the UK, and our rapidly growing ServiceNow capability delivers innovative platform solutions as a Global ServiceNow Partner. In this Senior Consulting Business Analyst role, you will work on ambitious digital transformations, build trusted client relationships, support agile delivery, and mentor junior colleagues. The role is based in one of our UK offices, with hybrid working and the flexibility to work across local offices, client sites, virtual collaboration spaces, and remotely.

last updated 35 week of 2026