Senior IT Support Engineer

Salary: £38,000 - 40,000 per year

Requirements

• Minimum of five years of customer-facing experience
• At least two years in a commercial IT support or projects role
• Degree or relevant technical qualification is preferred
• Recent Microsoft certifications are highly regarded
• Full UK driving licence and own transport
• Strong technical ability
• Excellent communication and customer service skills
• Background in technology, especially IT systems
• Positive, can-do attitude with confidence to engage stakeholders at all levels
• Genuine passion for IT and technology
• Five or more GCSEs, including English
• Smart, professional appearance

Responsibilities

• Provide on-site support at client locations across Berkshire, Hampshire, Surrey, and West London
• Engage in in-house and remote project work from our Windsor head office
• Troubleshoot and resolve technical issues for clients
• Develop and maintain positive relationships with clients
• Support a variety of modern technologies, including cyber security and cloud migrations
• Manage infrastructure projects and day-to-day IT support operations
• Diagnose and build PC and laptop hardware
• Implement and manage Microsoft 365 services including Exchange Online and SharePoint
• Maintain networking systems, including firewalls and VPNs
• Configure mobile device management with Microsoft Intune and Endpoint Manager

Technologies

• Cloud
• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• Security
• SharePoint
• Office 365
• Active Directory
• Azure
• Cisco
• Exposed
• Firewall
• macOS
• NAT
• Network
• VPN
• VMware
• Veeam
• Windows

More

At Active IT, we are a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience, we combine the responsiveness of a small team with the depth of a mature consultancy. We offer a competitive salary between £38,000 and £40,000, along with benefits including 20 days holiday plus public holidays, your birthday off, a pension scheme, and a generous mileage allowance. Join our friendly and collaborative team in driving real-world sustainability impact.

last updated 20 week of 2026