Remote Lead Customer Success Engineer - Data & AI Security

Salary: £29,000 - 69,000 per year

Requirements

• We need 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software, such as Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, or Customer Success Engineer.
• We need hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
• We need strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
• We prefer certifications such as AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
• We need proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• We need executive stakeholder engagement skills with CISO, CIO, Chief Privacy Officer, and Chief Data Officer audiences, and the ability to synthesize technical, business, and risk signals into clear recommendations.
• We need excellent communication, cross-functional collaboration, and stakeholder management skills.

Responsibilities

• We set up customer accounts, facilitate onboarding, orient stakeholders, walk through administration portals, and introduce support channels.
• We identify expansion opportunities, analyze platform usage and customer environments, conduct success planning and strategy sessions, and align business outcomes with product adoption.
• We conduct assessments and recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
• We perform technical health checks, assess data security, privacy, and AI governance posture, and deliver quarterly value and adoption reviews.
• We monitor signals to detect churn risk early, define mitigation plans, and partner on renewal strategy with actionable technical insights.
• We build business cases, define value realization, articulate expansion opportunities, and schedule checkpoint reviews with stakeholders.
• We engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates, and support executive discussions and roadmap alignment.
• We collaborate on adoption and expansion initiatives to drive customer success.
• We own the technical success plan and adoption roadmap and influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.
• We operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.

Technologies

• AI
• AWS
• Architect
• Azure
• Cloud
• Support
• Security
• Veeam
• NodeJS

More

We are Veeam, the Data and AI Trust Company, helping organizations ensure their data and AI are understood, secured, and resilient so they can accelerate safe AI at scale. We are a market leader in data resilience and data security posture management, with headquarters in Seattle and offices in more than 30 countries. We protect over 550,000 customers worldwide and are growing, learning, and making a real impact for some of the worlds biggest brands. We offer benefits including 25 paid vacation days, 4 extra VeeaMe Days, 24 paid volunteer hours, private medical, dental, and vision insurance, life insurance, income protection, a pension plan with employer match, worldwide travel insurance, an Employee Assistance Program, and learning and development opportunities. This role is remote, and applicants permanently located outside the United Kingdom may be declined for this position.

last updated 28 week of 2026