IT Support Manager

Salary: £50,000 - 60,000 per year

Requirements

• We are looking for proven experience in a senior IT leadership or IT Support Manager role.
• We need a strong background in infrastructure, networking, and cloud-based IT environments.
• We require experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments.
• We need strong knowledge of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking.
• Experience with AWS or other cloud infrastructure platforms is required.
• Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous.
• Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools is advantageous.
• We are looking for a strong service delivery mindset with experience implementing SLAs and operational KPIs.
• We need excellent troubleshooting, leadership, and stakeholder management skills.

Responsibilities

• We will have you lead our internal IT support and infrastructure operations.
• We will expect you to manage networking, cloud-hosted services, and enterprise systems.
• You will oversee our transition toward a modern Microsoft 365 and cloud-based environment.
• You will maintain and improve our security, backup, and disaster recovery systems.
• You will manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP.
• You will introduce and manage structured SLAs, KPIs, and incident management procedures.
• You will shift our IT function from reactive support to proactive service delivery.
• You will oversee our IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams.
• You will create and maintain systems architecture and technical documentation.
• You will manage vendors and ensure accountability across third-party suppliers.
• You will lead, coach, and develop our IT team.
• You will support major infrastructure, cloud migration, and hardware transformation projects.
• You will assess emerging technologies and conduct cost-benefit analysis for future investment.
• You will manage our IT budgets and contribute to long-term technology strategy.

Technologies

• AWS
• Atlassian
• Cloud
• Cisco
• Hardware
• Support
• macOS
• Microsoft 365
• Security
• SharePoint
• iOS
• Office 365

More

We are a business undergoing a major digital transformation and are looking for an experienced IT Support Manager to lead and modernise our internal IT function. This is not a traditional maintenance role; it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure. Working closely with senior leadership, you will play a key role in strengthening security and infrastructure while driving operational excellence across a distributed business environment. We offer an early finish every Friday, flexible working arrangements, a company pension scheme, life assurance, and private medical insurance. This role is based in Manchester and offers the autonomy to improve systems, modernise operations, and build a high-performing IT environment that supports long-term business growth.

last updated 23 week of 2026