User Researcher - Newcastle

Salary: £50,000 - 75,000 per year

Requirements

• We require relevant experience as a User Researcher.
• We require experience working directly with the Government Design System (GDS), or to GDS standards.
• We require experience working as part of an Agile Scrum team.
• We require the ability to advocate for users and support a user-centred design process with teams and stakeholders.
• We require a portfolio that demonstrates user journeys, personas, user research, prototyping, user testing, and user interface design.
• We require eligibility to obtain BPSS and SC security clearance, including 5 years of continuous UK address history at the point of application.

Responsibilities

• We lead the planning, recruiting, and conducting of user research sessions to support the design and development of digital client services and projects.
• We lead the research process from user recruitment briefs through to session delivery, analysis, report writing, and stakeholder playback.
• We align user research activities to influence and support decision-making.
• We collaborate with product owners and service managers to develop research strategies that generate focused insights.
• We convert concepts and emerging findings into high-quality stimulus material.
• We work closely with designers and developers to turn user data and insights into actionable requirements that support prototype development and influence product direction.
• We contribute as part of Agile delivery teams, progressing client issues while advocating for users.
• We work closely with our UX and Design team to share knowledge, learn new skills, and design transformational services.

Technologies

• Support
• Security
• UX UI Design
• AI
• Cloud

More

We are Accenture, a leading global professional services company helping the worlds leading businesses, governments, and other organisations build their digital core, optimise operations, accelerate revenue growth, and enhance citizen services. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. This is a hybrid role based in Newcastle, with time required in our Cobalt Business Park office three days per week and additional onsite time with clients and partners as needed. We offer a competitive basic salary and an extensive benefits package including 25 days vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. We are committed to shared success, creating 360° value, and fostering an inclusive workplace where diversity makes us more innovative, competitive, and creative.

last updated 34 week of 2026