Senior Support Engineer

Salary: £42,000 - 48,000 per year

Requirements

• Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role
• Strong Microsoft 365 administration experience
• Experience supporting Azure environments
• Knowledge of Windows Server and Active Directory
• Strong networking fundamentals
• Experience with backup and disaster recovery solutions
• Excellent troubleshooting and customer-facing skills
• Ability to manage and prioritise multiple technical issues

Responsibilities

• Provide 3rd line support across a varied customer base
• Troubleshoot complex infrastructure, networking and Microsoft 365 issues
• Support cloud environments and migrations
• Manage and resolve escalated service desk tickets
• Support cybersecurity technologies and security best practices
• Assist with project delivery and infrastructure upgrades
• Work with backup, disaster recovery and business continuity solutions
• Support endpoint, server and network environments
• Collaborate with internal technical teams to deliver exceptional customer outcomes

Technologies

• Active Directory
• Azure
• Cloud
• Support
• Microsoft 365
• Network
• Security
• Windows
• Office 365

More

We are a leading managed IT and cybersecurity provider with over 20 years of experience delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services. We support a broad range of businesses across the UK and have built a strong reputation for technical excellence and customer service. This Senior Support Engineer role is based in Cheltenham on a hybrid model with 3 days onsite and 2 days remote. We offer exposure to modern cloud and security technologies, career development, and the opportunity to work within a collaborative technical team focused on service excellence and technical expertise.

last updated 32 week of 2026