IT Techniker

Salary: £34,000 - 69,000 per year

Requirements

• Proven experience in IT support or a related field
• Strong knowledge of IT systems, devices, and applications
• Excellent troubleshooting and problem-solving skills
• Ability to communicate technical issues clearly to non-technical users
• Familiarity with helpdesk procedures and asset management
• Experience in conducting user training sessions is a plus
• Relevant certifications (e.g., CompTIA, ITIL) are advantageous
• Ability to work independently and collaboratively within a team

Responsibilities

• Assist with 1st and 2nd line support when required, ensuring urgent issues are addressed quickly
• Provide on-site and remote support to users, resolving technical issues
• Identify and resolve recurring IT issues by implementing long-term solutions
• Escalate complex or unresolved challenges to senior department members or vendors
• Maintain service levels by addressing issues according to helpdesk procedures
• Communicate regularly with users throughout the issue resolution process
• Conduct proactive reviews and check equipment across all school locations
• Provide training sessions to help users become self-sufficient in IT issues
• Maintain the asset inventory, ensuring IT equipment is tracked and logged

Technologies

• Support
• ITIL

More

We are a well-respected independent school located in Andover, Hampshire, offering a supportive and collaborative working environment. As an IT Technician within our IT team, you will play a vital role in maintaining our digital infrastructure. We offer a competitive salary range of £32,000 - £37,000, with a standard work week of 37.5 hours from Monday to Friday. This is a great opportunity for professional growth while contributing to the educational success of our students and staff.

last updated 24 week of 2026