IT Specialist (Mac)

Salary: £? - ? per year

Requirements

• Strong hands-on experience managing MacBook environments.
• Deep technical understanding of macOS, including command line and system configuration.
• Proven experience managing device fleets using Jamf.
• Experience applying infrastructure-as-code principles to end-user compute.
• Experience working in IT support or end-user support functions.
• Ability to troubleshoot issues and work directly with users.
• Highly proactive, self-sufficient, and delivery-focused mindset.
• Strong problem-solving skills with the ability to propose and implement solutions.
• Experience working across multiple organisations in similar roles, ideally 3-5 years minimum.
• Strong communication skills with the ability to translate technical issues to users.
• Experience working in regulated environments such as NHS, Telecoms, or Finance is desirable.
• Experience within government or public sector environments is desirable.
• Experience with Microsoft Defender for Endpoint, Entra, Zscaler, and Microsoft support tooling is desirable.
• Experience delivering solutions across both small and large organisations is desirable.

Responsibilities

• Manage and support a fleet of MacBooks across the organisation.
• Configure and maintain Mac devices at a deep technical level, including command line and system-level administration.
• Implement and maintain device management using tools such as Jamf.
• Apply infrastructure-as-code principles to device management and configuration.
• Troubleshoot and resolve end-user issues relating to Mac devices.
• Work directly with users to diagnose and fix technical problems.
• Deliver solutions independently based on high-level requirements.
• Proactively identify, implement, and improve technical solutions.
• Operate in a fast-paced environment with minimal supervision.
• Contribute both strategically by designing solutions and tactically through hands-on execution.

Technologies

• Support
• macOS
• MacBook

More

We are looking for an experienced IT Support / Mac Support Specialist to help establish a small, highly focused IT function within a regulated and complex environment. This is a delivery-focused role where we need someone who can take ownership of outcomes and operate with minimal direction. The position is hybrid in London, with flexibility essential as we may require daily onsite presence for periods followed by fully remote working. The contract is for 6 months, inside IR35, with active SC clearance required.

last updated 24 week of 2026