OTA Float/Tech Support Position

About the position We’re looking for a Tech Support & Float Youth Gaming Group Facilitator who is comfortable with gaming, technology, and working with youth in a dynamic, fast-paced environment.

This role blends behind-the-scenes tech support with in-session support and coverage. You’ll help new members get set up, troubleshoot issues in real time, support drop-in streams, and step into sessions when needed.

Think: part tech guide, part session support, part flexible team player - with a strong understanding of how to keep things running smoothly for both kids and staff.

Responsibilities • Support new members and families with onboarding, setup, and platform access so they can successfully join sessions. • Troubleshoot tech issues for members during sessions, ensuring minimal disruption to gameplay and participation. • Provide support during drop-in streams, helping members engage, navigate gameplay, and stay connected. • Step into group sessions as needed to support or cover, helping maintain structure, engagement, and flow. • Collaborate with OT staff and the broader team to ensure a smooth, consistent member experience. • Monitor sessions and environments to support safety, inclusion, and positive interactions. • Bring calm, responsiveness, and problem-solving to both technical and social challenges.

Requirements • Strong comfort with technology and troubleshooting (gaming platforms, devices, connectivity). • Experience working with children and youth (camps, programs, schools, or therapy settings). • Confidence navigating Minecraft and supporting multiple players at once. • Ability to stay calm and solution-focused when things go wrong (because sometimes they will). • Strong communication skills with both kids and parents. • Flexible and adaptable — able to shift between tech support and session support as needed.

Nice-to-haves • Have experience with Minecraft (Java/Bedrock), Meta Quest, Teams, or streaming environments. • Have training or experience in occupational therapy, OTA programs, or child development. • Have supported onboarding, tech setup, or remote program delivery. • Are comfortable jumping into sessions and leading or supporting gameplay when needed.

Benefits • 100% remote • Flexible, varied role with both tech and session work • Be part of a warm, creative, and supportive team • Use gaming as a tool to help kids build confidence and connection • Yes, you get to play Minecraft — but with purpose