2nd Line Support Engineer

Salary: £32,000 - 34,000 per year

Requirements

• Previous experience in an IT Managed Service Provider (MSP)
• Strong 2nd Line support skills, with aspirations to grow into 3rd Line support
• Proficiency in Office 365, Exchange, and SharePoint
• Experience with Azure Active Directory and Microsoft Intune
• Familiarity with Windows Servers (2019, 2016, 2012, 2008)
• Knowledge of Active Directory, DNS, DHCP, and Routing
• Experience with VPN and Remote Desktop Services
• Understanding of firewall and router configurations
• Strong communication skills for customer interactions

Responsibilities

• Handle second line support requests related to workstations, servers, and networks
• Provide technical support for Microsofts core business applications and operating systems
• Support WAN and LAN connectivity, routers, firewalls, and security
• Implement and support remote access solutions, such as VPN and Remote Desktop Services
• Monitor remote monitoring and management system alerts and respond through service tickets
• Communicate with customers regarding incident progress and service updates
• Collaborate with the Service Desk Manager to route requests efficiently
• Escalate service requests requiring 3rd line and field service engineer support

Technologies

• Active Directory
• Azure
• Cloud
• Firewall
• Support
• LAN
• Microsoft Intune
• Office 365
• Security
• SharePoint
• VPN
• Windows
• Hardware
• Network

More

We are a dedicated IT Managed Service Provider seeking a 2nd Line Support Engineer to join our team. This role involves providing technical support in a dynamic environment where you will manage various technology solutions, including Office 365 and cloud technologies. We offer a supportive workplace focused on professional development, with options for flexible working arrangements for highly experienced candidates. Join us and enhance your skills while contributing to our clients success.

last updated 14 week of 2026