Remote Customer Success Engineer

Salary: £59,000 - 76,000 per year

Requirements

• Bachelors degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in a customer-facing technical role such as Customer Success, Technical Support, or Solutions Engineering within the SaaS or technology industry.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, user-friendly language.
• A customer-centric mindset and a passion for delivering exceptional customer experiences.
• A collaborative mindset and the ability to work effectively across departments and with diverse teams.

Responsibilities

• Serve as the primary technical contact for our customers, helping them troubleshoot issues, optimise usage, and fully leverage our platforms capabilities.
• Lead technical onboarding sessions for new customers and ensure a smooth, efficient implementation of our solutions.
• Work closely with customers to understand their needs and challenges, and advocate for their requirements within our product development team.
• Anticipate customer needs by monitoring usage patterns and proactively suggesting improvements or additional features.
• Collaborate with our engineering and product teams to resolve complex technical issues and drive continuous improvement of our offerings.
• Develop and maintain comprehensive documentation and training materials to support our customers success.

Technologies

• AI
• Cloud
• Support
• Machine Learning
• DevOps

More

We are Streamba, a fast-growing company building the worlds most advanced SaaS platform for managing global supply chains. We are deploying our cloud-native platform worldwide and enhancing it with machine learning and generative AI functionality. As part of our team, you will join a diverse, supportive, and innovative environment with opportunities for professional growth, career progression, and skill development. We offer competitive compensation, comprehensive benefits, 25 days of annual leave plus 11 bank holidays, a salary sacrifice pension scheme with an 8% company contribution, an Employee Assistance Program, performance bonuses, and a flexible remote/hybrid working setup with office space in Glasgow and hot-desking in Edinburgh. The role also includes opportunities to travel globally to visit customers, and we support flexible working for family needs and working abroad.

last updated 28 week of 2026