IT Support Engineer

Salary: £30,000 - 35,000 per year

Requirements

• 2-3 years of experience in an IT support role, ideally within a Managed Service Provider environment
• Strong technical knowledge across Microsoft technologies (Microsoft 365, Entra ID, SharePoint, Active Directory)
• Proficiency in troubleshooting networking infrastructure (routers, switches, firewalls, Wi-Fi)
• Experience managing virtual environments with Microsoft Hyper-V
• Familiarity with backup solutions and system performance monitoring
• Ability to carry out system upgrades, patching, and security updates
• Experience implementing and supporting VPN solutions
• Excellent communication skills with a client-first approach
• Strong problem-solving skills and ability to manage multiple priorities
• Organized and adaptable in a fast-paced environment
• Full, clean UK driving licence and access to own vehicle
• Willingness to travel to client sites and provide occasional out-of-hours support
• Relevant IT or Microsoft certifications (or actively working towards them) is desirable

Responsibilities

• Provide remote and onsite technical support across client environments
• Act as a key point of contact for clients, delivering clear and professional communication
• Support end-user devices including desktops, laptops, printers, and mobile devices
• Troubleshoot networking infrastructure including routers, switches, firewalls, and Wi-Fi
• Maintain and support Microsoft environments including Microsoft 365, Entra ID, SharePoint, and Active Directory
• Manage and support virtual environments using Microsoft Hyper-V
• Monitor and troubleshoot backup solutions and system performance
• Carry out system upgrades, patching, and security updates
• Implement and support VPN solutions
• Use remote monitoring and management tools effectively
• Attend client sites for installations, troubleshooting, and project work
• Produce accurate technical documentation and reports
• Participate in on-call and out-of-hours support when required

Technologies

• Active Directory
• Hyper-V
• Support
• Microsoft 365
• Mobile
• Security
• SharePoint
• VPN
• Office 365

More

We are Immervox, a trusted communications and IT solutions provider based in Basildon, Essex. We deliver high-quality support and infrastructure services to a diverse range of clients and pride ourselves on our collaborative environment that fosters employee growth and development. Our fantastic benefits include a competitive salary ranging from £30,000 to £35,000 depending on experience, 21 days annual leave plus 8 bank holidays, a company pension scheme, onsite free parking, contributions toward gym memberships after a 6-month probation, ongoing training, and professional development opportunities. Join our supportive, close-knit team and explore hybrid working opportunities.

last updated 14 week of 2026