Operational Specialist

Salary: £55,000 - 70,000 per year

Requirements

• We are looking for an organised, proactive and customer-focused person.
• Excellent communication and customer service skills are essential.
• We are looking for someone with a genuine can-do, customer-first attitude.
• Comfort working in a fast-paced, remote environment is required.

Responsibilities

• We set up new client projects and assignments within our timesheet and operations portal.
• We ensure project information, consultant details, rates, dates and commercial information are accurately recorded.
• We maintain accurate project and consultant records across our internal systems.
• We coordinate project administration from initial engagement through to completion.
• We ensure project documentation is complete, accurate and stored appropriately.
• We monitor key project administration activities and proactively identify anything that needs attention.
• We support our Operations Director with general operational administration and reporting.
• We manage the weekly and monthly timesheet process for consultants.
• We ensure consultants submit timesheets accurately and on time.
• We monitor outstanding client approvals and proactively follow up with customers.
• We liaise directly with clients to obtain timesheet approvals where required.
• We resolve straightforward timesheet queries and escalate issues where appropriate.
• We maintain accurate records of approvals and outstanding actions.
• We work closely with Finance and Operations to ensure approved timesheets support accurate invoicing.
• We prepare and raise consultant contracts and associated documentation.
• We raise and maintain purchase orders in accordance with client and internal requirements.
• We ensure contracts, purchase orders and project information are aligned.
• We monitor contract and PO status and proactively highlight any discrepancies or upcoming requirements.
• We support our Operations Director and sales team with commercial administration.
• We provide operational support to our sales team during the client onboarding and project mobilisation process.
• We assist with the administration of new opportunities once they move into delivery.
• We ensure the transition from sales to operations is smooth and that all required information is captured.
• We communicate professionally and proactively with clients.
• We respond to client and consultant queries promptly and ensure issues are followed through to resolution.
• We help create a positive and professional client experience at every stage.
• We act as a key operational contact for consultants working on client projects.
• We support consultants with timesheet, contract, project and administrative queries.
• We ensure consultants have the information they need to work effectively.
• We maintain strong relationships with consultants and provide a responsive service.
• We support our Operations Director with ad hoc operational tasks and projects.
• We identify opportunities to improve processes, systems and ways of working.
• We help maintain operational procedures and documentation.
• We produce basic reports and trackers where required.
• We work collaboratively with colleagues across sales, operations, finance and delivery.
• We take ownership of assigned tasks and ensure they are completed accurately and on time.

Technologies

• Support

More

We are a technology professional services and managed services business offering a full-time remote role based in the UK. The role reports to our Operations Director and sits within a collaborative environment working with clients, consultants, suppliers and internal teams. We offer the opportunity to support client projects, improve operational processes and contribute to a fast-paced, customer-focused team.

last updated 33 week of 2026