Technical Operations Lead

Salary: £46,000 - 55,000 per year

Requirements

• 6+ years in IT support, infrastructure, field engineering, or technical operations.
• Proven experience managing or leading a small technical team, with actual line management responsibility.
• Experience managing IoT devices and distributed technology estates across multiple sites.
• Experience supporting ANPR, CCTV, IoT, or similar physical infrastructure is highly desirable.
• Strong networking knowledge covering IP addressing, subnetting, VLANs, VPNs, DHCP, DNS, and firewall rules.
• Experience configuring and troubleshooting routers, switches, and firewalls.
• Ability to perform structured root-cause analysis rather than just addressing symptoms.
• Experience with remote device management and monitoring tools.
• Familiarity with cloud platforms (GCP is desirable), APIs, and data pipelines.
• ITIL certified.

Responsibilities

• Line manage the TechOps engineers, setting expectations, running regular 1:1s, conducting performance reviews, and holding the team accountable.
• Define and document diagnostic workflows, escalation procedures, runbooks, and SOPs for consistent issue resolution.
• Own the Jira Cloud Service Desk ticket pipeline, ensuring proper logging, categorization, prioritization, and root-cause documentation.
• Identify skills gaps in the team and provide mentorship, training, and hands-on guidance.
• Report on TechOps performance to the COO, covering uptime, resolution times, recurring issues, and improvement initiatives.
• Own and improve monitoring, alerting, and device management platforms to identify degradation proactively.
• Lead configuration, deployment, and lifecycle management of IoT devices including ANPR cameras and networking hardware.
• Drive preventative maintenance strategies to reduce reactive work volume.
• Lead root-cause analysis on recurring issues, producing post-incident reports for systemic fixes.
• Ensure the maintenance of accurate inventory records for all devices, ensuring compliance and security policy requirements.
• Own the network infrastructure across all sites, managing routers, VPNs, port forwarding, DHCP, and DNS.
• Standardize network configurations and maintain deployment templates for documentation consistency.
• Troubleshoot end-to-end enforcement workflows, acting as the escalation point for complex issues.
• Evaluate and recommend infrastructure changes, hardware, vendors, or architecture as needed.
• Act as the technical lead for new site installations, overseeing network design and system configuration.
• Own technical acceptance testing before go-live and provide technical direction to contractors.

Technologies

• Cloud
• Firewall
• GCP
• Hardware
• IoT
• Support
• ITIL
• JIRA
• Network
• Security
• BigQuery
• Backend
• DevOps
• Microsoft 365
• Office 365
• Project Manager

More

At Hozah, we are a tech-led, award-winning company focused on revolutionizing the parking industry and urban mobility. We provide a hybrid work environment with 2 days in our Croydon office and 3 days working from home. We offer a competitive salary ranging from £46,000 to £55,000 per year, along with benefits such as company events, pension plans, and free parking. As we scale rapidly following significant recognition as PayTech Company of the Year and a position among Deloittes Top 50 Fastest Growing Tech Companies in the UK, we are looking for a TechOps Lead to guide our technical operations and make a meaningful impact on urban infrastructure.

last updated 18 week of 2026