Job Description

Salary: £25,000 - 25,000 per year

Requirements

Windows 10/11 troubleshooting
Active Directory / Microsoft 365 admin
Basic networking (DNS, DHCP, VPN)
Experience with ticketing systems
Strong problem-solving skills
1st Line support experience (desirable)
Intune, PDQ Deploy or similar tools (desirable)
Basic PowerShell (desirable)
Awareness of security/compliance standards (desirable)
Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001) (desirable)

Responsibilities

Manage and resolve IT support tickets (desktop & remote support)
Administer users in Active Directory and Microsoft 365
Build and deploy laptops/desktops
Assist with patching, updates, and security tasks
Support VPN access and endpoint security alerts
Maintain IT asset records and documentation
Assist with IT projects and compliance activities

Technologies

Active Directory
Support
Microsoft 365
PowerShell
Security
VPN
Windows
Office 365

We are Smart Payment Technologies, a company delivering innovative, secure, and tailored payment solutions to businesses across the UK. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of our business-critical payment platforms. We are seeking a proactive Junior IT Support Engineer, based in Coalville, with occasional UK travel and some out-of-hours work required. A DBS and credit check will be completed by us, and we require candidates to hold a valid passport.

last updated 18 week of 2026

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