2nd Line IT Support Engineer

Salary: £30,000 - 30,000 per year

Requirements

• Strong problem-solving instincts with the ability to troubleshoot and resolve advanced issues independently, leveraging internal resources when needed
• Comfortable researching unknown problems, exploring documentation, and developing reliable solutions
• Confident working directly with business clients, providing clear updates and maintaining professional rapport
• Self-motivated and organised with a proactive approach to workload management
• Full administration of Office 365 tenants, including Exchange, SharePoint, and user provisioning
• Working knowledge of Windows Server (Active Directory, DNS, DHCP, file sharing, domain management)
• Hands-on remote desktop support for printers, email, and connectivity issues
• Familiarity with VPNs, RDP setups, and remote access principles
• Experience with networking fundamentals: IP addressing, DNS, router configuration, firewall rules, wireless settings, and basic cabling
• A good understanding and ability to configure workflows and data shares such as scan-to-email, SMB shares and SharePoint synchronisation
• Hardware servicing experience (e.g. RAM, storage drives, power supplies)

Responsibilities

• Provide high-quality, client-focused support both remotely and on-site
• Solve challenging issues and independently research solutions
• Collaborate with the team to leverage additional resources when needed
• Maintain professional rapport with business clients and provide clear updates
• Manage workload proactively and effectively
• Administer Office 365 tenants and ensure functionality
• Support Windows Server administration and related tasks
• Provide hands-on support for remote desktop issues
• Configure and manage network infrastructure effectively
• Conduct hardware servicing as necessary

Technologies

• Active Directory
• Firewall
• Hardware
• Support
• Network
• Office 365
• SMB
• SharePoint
• Windows
• REST

More

Distinct IT is a trusted IT support company serving small businesses across diverse industries in South Wales. We pride ourselves on delivering resilient infrastructure and rapid, effective solutions. Were looking for a 2nd Line IT Support Helpdesk Engineer to join our supportive team environment built around knowledge-sharing, trust, and accountability. We offer a company van for client site visits and opportunities for personal and professional growth, along with a competitive salary of £30,000 per year. Our working hours are Monday - Friday, 8:30 AM - 5:00 PM.

last updated 15 week of 2026