2nd Line Engineer - London

Salary: £35,000 - 35,000 per year

Requirements

• A minimum of 3 years experience in a similar IT-related role
• MSP experience is advantageous, although not essential
• Experience providing a high level of technical support to a range of clients
• Windows Server 2012–2022 experience
• Windows Desktop 7/11 experience
• Office 365 knowledge
• Networking ability, including DNS, routing, and switching
• VMware experience
• Azure experience
• Active Directory experience

Responsibilities

• Resolve daily tickets from clients, including software troubleshooting, installs and updates, and hardware faults
• Attend client sites when required to fix onsite faults and hardware issues
• Provide a high level of technical support to clients while maintaining excellent customer service
• Work on a mixture of day-to-day support and project work
• Act as the go-to person for questions or queries from other engineers

Technologies

• Active Directory
• Azure
• Hardware
• Support
• Office 365
• VMware
• Windows
• Cloud

More

We are a leading MSP experiencing an exciting period of growth and are expanding our engineering team. We are seeking a 2nd Line Engineer on a full-time, contract basis for an initial 6 months. This is a fully remote role, with occasional client site visits when required. We offer the opportunity to work with a varied client base in a supportive environment where you can learn, develop, and progress your skills while contributing to both day-to-day support and project work.

last updated 31 week of 2026