Technical Support Advisor

Salary: £28,000 - 28,000 per year

Requirements

• Previous experience within a Technical Support role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail
• A full driving licence and access to own vehicle

Responsibilities

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

Technologies

• Support

More

We are a provider of software solutions located in Dursley, seeking a Technical Support Advisor to join our close-knit team. In this role, you will play a crucial part in delivering first-line technical support to our clients while troubleshooting software-related issues. We offer a competitive salary of £28,000 plus bonuses, along with benefits including an annual profit share, health benefits, good pension and healthcare schemes, and 25 days annual leave plus bank holidays. We are committed to improving and progressing our employees as an Investor in People.

last updated 20 week of 2026