IT Operations Manager

Salary: £30,000 - 60,000 per year

Requirements

• Strong background in Service Delivery
• Proven senior-level experience in IT operations or infrastructure leadership roles
• Comfortable with hands-on BAU technical work while leading teams and setting direction
• Ability to introduce structure, operational discipline, and clear prioritisation in busy IT environments
• Experience managing multi-disciplinary teams (service desk, infrastructure, applications)

Responsibilities

• Lead day-to-day IT operations, ensuring effective service delivery and smooth BAU running
• Implement structure, workload visibility, and prioritisation across all IT teams
• Oversee and support teams covering applications, automation, infrastructure/cloud, and service desk
• Provide hands-on support for BAU infrastructure tasks when required
• Improve operational stability and remove blockers to transformation and strategic projects
• Address networking capability gaps and strengthen operational processes
• Work closely with the Head of IT to enable them to focus on architecture, InfoSec, and data initiatives

Technologies

• Cloud
• Support

More

We are an established company looking for an IT Operations Manager (Service Delivery) to join our team on a 6-month contract. This role requires you to work once a week in Cardiff, with the flexibility of four days working from home or potentially remote. You will take end-to-end ownership of our day-to-day IT operations, focusing on service delivery and hands-on BAU infrastructure support. Our aim is to stabilise IT operations and create capacity for ongoing transformation programmes.

last updated 13 week of 2026