HelpDesk Infrastructure Engineer

Salary: £35,000 - 40,000 per year

Requirements

• 3+ years experience in an IT support or infrastructure role.
• Strong troubleshooting, problem-solving, and communication skills.
• Customer-focused approach with the ability to work independently and as part of a team.
• Full UK driving licence and access to a vehicle.
• Experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, networking, and VPNs.
• Experience with Remote Desktop Services, Microsoft 365, Azure, Intune, and Defender.
• Experience with firewalls, switches, servers, storage, and virtualisation would be advantageous.
• Microsoft certifications such as AZ-900 or AZ-104 would be advantageous.
• Knowledge of mobile devices and Mac, iOS, Android, or Linux environments would be beneficial.

Responsibilities

• Provide IT support by phone, email, and remote access.
• Troubleshoot and resolve technical issues.
• Support customer computers, servers, networks, and cloud systems.
• Install and configure hardware and software.
• Maintain accurate records of work completed.
• Create and update technical documentation.
• Carry out occasional on-site customer support.
• Deliver day-to-day technical support to help customers resolve issues and keep IT environments running effectively.
• Support a wide range of systems, customers, and technologies, including Microsoft 365, Azure, Windows Server, networking, and cloud-based solutions.
• Deliver support remotely and travel occasionally to customer locations for on-site technical requirements.

Technologies

• Active Directory
• Android
• Azure
• Cloud
• Hardware
• Support
• Linux
• Microsoft 365
• Mobile
• Windows
• iOS
• Office 365

More

We are a friendly and growing team offering an excellent opportunity for an IT professional to develop their career while working with a wide range of customers and technologies. We are seeking a Helpdesk Infrastructure Engineer to join a supportive and forward-thinking IT team in Northampton. This is a full-time role working Monday to Friday, 9:00am to 5:30pm, with an ASAP start. The role offers a competitive salary of £35,000 to £40,000 depending on experience, plus benefits including 25 days holiday plus bank holidays, an extra holiday day after 3 years service, pension scheme, free parking, office snacks and drinks, hybrid working of up to 2 days per week after probation, private medical cover, healthcare cash plan, performance bonus scheme, and the opportunity to join weekend support. We need a car driver for this position.

last updated 31 week of 2026