AV Technical Support Engineer

Salary: £30,000 - 40,000 per year

Requirements

• We are looking for someone with a background in AV support, helpdesk, or technical engineering roles.
• We need strong troubleshooting and fault-finding skills.
• We need a good understanding of AV signal flow, conferencing, and audio systems.
• We require experience using ticketing or helpdesk systems.
• We want someone confident supporting non-technical users remotely.
• Experience in remote technical support for AV systems and meeting room technology would be highly beneficial.
• A long-term interest in a remote-focused role with technical variety and progression potential is preferred.

Responsibilities

• We provide remote technical support for AV systems and meeting room technology.
• We diagnose and resolve faults via phone, email, and remote access tools.
• We support video conferencing, audio, and control systems.
• We monitor systems proactively and respond to alerts.
• We log incidents, resolutions, and system documentation accurately.
• We work closely with internal teams and escalate issues to field engineers when required.

Technologies

• Flow
• Support

More

We are a growing technology business based in Bolton, offering a desk-based AV Technical Support Engineer role with hybrid or remote working flexibility. This is a stable, long-term opportunity for an AV professional who enjoys solving technical problems remotely and supporting end users across a wide range of customer environments. We offer training, holiday, and pension benefits, and the role provides clear responsibility, technical variety, and progression potential within a forward-thinking and inclusive organisation.

last updated 26 week of 2026