Client Support Administrator

Salary: £28,000 - 28,000 per year

Requirements

• Strong IT skills (Microsoft Office, especially Excel, SharePoint, Teams)
• Excellent communication, spelling, and grammar
• Previous industry experience preferred
• Minimum 3 years remote working experience
• Organised, reliable, proactive, able to multitask, and enjoy problem solving
• Comfortable working independently and in a fast-paced environment
• Friendly, easy-going, and enjoy being part of a supportive team

Responsibilities

• Supporting users via email, phone, and live chat, including basic technical guidance aligned with FCA requirements
• Managing user accounts and resolving access issues
• Updating client documentation and training materials in line with regulations
• Producing monthly reports for clients and the FLA
• Assisting with invoicing, debtor follow-ups, and general admin tasks
• Supporting client onboarding
• Re-engaging users with expired training
• Liaising with IT and external partners to resolve technical system issues
• Maintaining internal guides, reports, and a knowledge base

Technologies

• Excel
• SharePoint
• Support

More

We are a small, privately owned company supporting around 400 UK car dealerships with compliance systems, audits, and training. We offer a fully remote role, providing a laptop and phone, and emphasize development reviews during the probation period. Our benefits include up to 6 weeks holiday after 1 year, an extra day off for your birthday, casual dress, pension enrolment, and sick pay after 1 year. We are an equal opportunities employer, looking for candidates who are committed to long-term, stable employment.

last updated 18 week of 2026