Dynamics 365 CRM Omnichannel Technical Consultant

Salary: £? - ? per year

Requirements

• Proven Dynamics 365 Customer Service and Omnichannel expertise, including Customer Service Workspace, case management, SLAs, unified routing, and digital channels such as chat, email, and voice.
• Strong Dynamics 365 CE development skills with hands-on experience in C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery.
• Power Platform experience, including Power Apps and Power Automate.
• Azure integration capability, including experience with Azure Functions, Logic Apps, APIs, and integration design.
• Contact centre and telephony knowledge, including agent capacity, work classification, routing models, and omnichannel customer engagement solutions.
• Ability to start with 2-4 weeks notice.
• Must be UK-based and able to pass BPSS-level security clearance during onboarding.

Responsibilities

• Work on a large new Microsoft Dynamics 365 CRM project as a D365 CRM Omnichannel Technical Consultant.
• Develop and deliver Dynamics 365 Customer Service and Contact Centre solutions.
• Build and maintain customisations, plugins, integrations, and solution components across the Dynamics 365 CE and Power Platform stack.
• Contribute to Azure-based integration design and implementation.
• Support omnichannel customer engagement capabilities across chat, email, voice, and other digital channels.
• Participate in a greenfield project environment on an initial 6-month contract with potential extension.

Technologies

• Azure
• C#
• CRM
• Support
• JavaScript
• Microsoft Dynamics 365 CRM
• Security
• Office 365
• ASP.NET
• Cloud

More

We are a Microsoft Gold Partner delivering a large new Microsoft Dynamics 365 CRM project. This is a fully remote, outside IR35 contract role for an initial 6 months, with the possibility of extension. The role is UK-based, may require BPSS-level clearance, and is unlikely to require attendance at our London office more than once every six months.

last updated 24 week of 2026