1st Line IT Support Analyst

Salary: £30,000 - 30,000 per year

Requirements

• Windows 10/11 administration and troubleshooting
• Microsoft 365 tenant administration (Exchange Online, SharePoint, OneDrive)
• Office Applications (Word, Excel, Outlook)
• Command line troubleshooting
• Remote support tools experience
• Excellent problem-solving and logical thinking
• Outstanding verbal and written communication
• Strong customer service mindset
• Meticulous attention to detail
• Ability to multitask and adapt to changing priorities in an MSP environment
• Team player with a collaborative approach
• 6-12 months IT helpdesk/technical support experience or strong IT foundation with demonstrable passion for learning
• Desirable: RMM platform experience (NinjaOne or similar)
• Desirable: Basic networking knowledge (TCP/IP, DNS, DHCP)
• Desirable: Hardware troubleshooting
• Desirable: Healthcare/regulated environment experience
• Desirable: Microsoft certifications
• Desirable: PowerShell basics
• Desirable: PSA/ticketing system experience

Responsibilities

• Be the first point of contact for IT support via phone, email, and ticketing system
• Diagnose and resolve hardware, software, and network issues remotely
• Handle user account management (password resets, Microsoft 365 provisioning)
• Document all issues and solutions thoroughly in our ticketing system
• Escalate complex problems to 2nd line with detailed handover notes
• Provide excellent customer service to users with varying technical knowledge

Technologies

• Excel
• Hardware
• Support
• Microsoft 365
• Network
• PowerShell
• SharePoint
• TCP/IP
• Windows
• Office 365
• Azure
• Cloud

More

At Bleckfield Limited, located in Leatherhead, Surrey, we are a growing Microsoft Solutions Partner specializing in IT support and managed services for care homes and healthcare organizations across the UK. We are a close-knit team of IT professionals who are passionate about delivering high-quality technical support to organizations that make a real difference in peoples lives. We offer up to 4 Microsoft exam vouchers per year, full access to online training platforms, and mentorship from experienced technicians. Our benefits package includes a salary between £25,000 - £30,000 depending on experience, a company pension scheme, and no weekend or bank holiday work.

last updated 18 week of 2026