2nd Line IT Support Engineer

Salary: £32,000 - 37,500 per year

Requirements

• Strong knowledge of Microsoft 365 / Office applications
• Experience with Windows installations and troubleshooting tools (Event Viewer, Command Prompt, etc.)
• Excellent communication skills and ability to take ownership of issues
• Desirable: Networking fundamentals, Windows Server experience (AD, Group Policy, DNS, DHCP)

Responsibilities

• Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments
• Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager
• Install and manage Windows 11 and mobile devices
• Diagnose and resolve technical issues, including mail flow and client configurations
• Maintain clear documentation of all work completed
• Promote best practice in cyber security across client systems

Technologies

• Azure
• Flow
• Support
• Microsoft 365
• Mobile
• Security
• SharePoint
• Windows
• Office 365
• Cloud

More

We are a growing IT services provider based in Ipswich, supporting a wide range of clients across East Anglia. This is an exciting opportunity to join our dynamic team delivering technical support, digital solutions, and IT projects to a diverse client base. We value collaboration and offer an environment where you can develop your skills while contributing to the success of our clients.

last updated 15 week of 2026