Desktop Support Engineer

Salary: £40,000 - 70,000 per year

Requirements

• Previous experience in a Desktop Support, IT Support or Service Desk role
• Strong knowledge of Windows desktop and laptop support
• Experience troubleshooting hardware, software and peripheral issues
• Experience building, deploying and imaging Windows devices
• Knowledge of Microsoft desktop applications and enterprise software
• Experience supporting printers, email, networking and remote access
• Ability to prioritise and manage incidents through a ticketing system
• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills
• Technical qualification or equivalent commercial experience
• Experience with asset management and hardware lifecycle processes
• Knowledge of Active Directory and endpoint management tools
• Experience supporting Microsoft 365 environments
• Exposure to desktop security, patching and malware protection

Responsibilities

• Support end users across our corporate office in London
• Install, configure and support desktop hardware and software
• Resolve technical issues and provide high-quality IT support
• Build new devices
• Work across a broad range of technologies
• Support both BAU activities and IT projects
• Maintain excellent customer service throughout

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Security
• Windows
• Office 365

More

We are recruiting for a Desktop Support Technician to join our busy IT team supporting end users across a corporate office in central London. This is a hands-on onsite role with a day rate of 230 p/d inside IR35. We welcome applications from candidates of all backgrounds and are committed to creating an inclusive recruitment process.

last updated 35 week of 2026