Remote Software Support Technician

Salary: £21,000 - 23,500 per year

Requirements

• We are looking for someone with a general interest in this field.
• We need a strong understanding of Microsoft operating systems and the ability to diagnose operating system-related errors.
• CompTIA course completion would be an advantage.
• Knowledge of digital imaging in the dental industry would be advantageous, but it is not essential as full training will be provided.
• We need excellent customer communication skills and the ability to listen to non-IT clients and understand their requirements.
• You must be efficient and able to manage your own time effectively.
• You should be able to work under pressure while maintaining a high level of customer service.
• A Certificate of Higher Education is preferred.
• Technical support experience of 1 year is preferred.
• Customer service experience of 1 year is preferred.
• A full driving licence and access to your own vehicle would be an advantage.

Responsibilities

• We will have you acting as a first-line technician on our support team.
• You will handle incoming calls from users of our digital software and equipment in the dental industry.
• You will diagnose whether issues are software- or hardware-related.
• You will resolve problems by accessing computers remotely where possible.
• You will liaise with the relevant manufacturer when issues cannot be resolved directly.
• You will manage scheduled software installation jobs in your diary.
• You will record all work completed, whether scheduled or unscheduled, in our CRM system.

Technologies

• CRM
• Hardware
• Support

More

We are Clark Dental, one of the leading suppliers of dental equipment in the UK, with a long-established background in full surgery installations, repairs, and servicing for the dental industry. As part of our first-class and unique service, we provide remote access diagnosis for digital X-ray equipment we have installed, offering a first-tier solution before sending one of our fully trained engineers if needed. This is a full-time, permanent, in-person role, and we offer a company pension as a benefit. The salary is £21,000 to £23,500 per year, and we provide full training on the dental imaging aspects of the role.

last updated 23 week of 2026