IT Support Technician / 1st & 2nd Line Engineer

Salary: £28,000 - 30,000 per year

Requirements

• Proven experience in a 1st / 2nd Line IT Support role
• Strong working knowledge of Windows 10/11 and Microsoft 365
• Experience supporting Active Directory users and devices
• Confident troubleshooting hardware, software, and connectivity issues
• Strong communication skills and a proactive, problem-solving approach
• Desirable: Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools
• Desirable: Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP)
• Desirable: Experience in a manufacturing or operational environment
• Desirable: Relevant IT certifications (e.g. CompTIA, Microsoft)

Responsibilities

• Provide 1st and 2nd Line IT support to on-site and remote users across the business
• Act as the primary on-site IT contact, resolving issues and escalating where appropriate
• Support and maintain IT infrastructure, including hardware, software, user accounts, and networked systems
• Troubleshoot and resolve technical issues efficiently to minimise operational disruption
• Manage IT onboarding and offboarding, including user accounts, access, and equipment
• Assist with the rollout and support of new systems, devices, and technology initiatives
• Maintain accurate IT documentation and user guidance, including SharePoint content
• Contribute to continuous improvement, automation, and IT projects

Technologies

• Active Directory
• Azure
• Hardware
• Support
• LAN
• Microsoft 365
• SharePoint
• VPN
• Windows
• Office 365
• Cloud
• ICT
• Network

More

We are Kyocera SGS Precision Tools, a leading manufacturer of solid carbide cutting tools, renowned for our high-performance solutions for machining challenging materials such as stainless steel and titanium. Located in Fradley, Staffordshire, our European Headquarters is set to be the largest carbide tooling site in Europe as we bring Kyocera SGS and Kyocera Unimerco Tooling together. We offer a competitive salary of £28,000 - £30,000 per annum, a strong benefits package, and a collaborative, friendly IT team environment. This is an excellent opportunity for an experienced IT support professional looking to develop their career in a forward-thinking, technology-driven organization.

last updated 20 week of 2026