IT Support

Salary: £28,000 - 34,000 per year

Requirements

• Experience in IT support, technical support, service desk or helpdesk in first and/or second line support
• Solid networking fundamentals, including switching, VLANs, Wi-Fi and IP basics
• UniFi or Ubiquiti experience is a strong plus
• Control4, Lutron or AV experience is desirable but not essential, as we will provide training
• A calm, genuinely helpful manner with clients
• Strong organisational skills and the ability to own a busy ticket queue without dropping tasks

Responsibilities

• Act as the first point of contact for support via phone, email and ticketing systems
• Log, triage and own tickets through to resolution
• Resolve everyday issues remotely, including connectivity drops, reboots, access issues and account issues
• Escalate issues quickly and clearly when needed
• Carry out deeper remote diagnostics across networks, AV and control systems
• Work in the UniFi controller, including VLANs, switching, access points and Wi-Fi troubleshooting
• Use remote management tools to diagnose systems from the desk
• Perform remote diagnostics and recovery on Control4 systems, with full training provided
• Provide clean handovers to engineers when a site visit is unavoidable
• Stage and pre-configure network kit, controllers and AV components before they go to site
• Support engineers with rack and panel preparation and basic programming

Technologies

• Support
• Network

More

We are the team behind the largest smart home and luxury cinema showroom in the country, based at The Old Substation, Queens Drive, Nottingham. This is a fully office-based, Monday to Friday, full-time permanent role supporting high-end residential clients across networking, AV and smart home control systems. We offer a salary of £26,000 to £34,000 depending on experience, industry-leading CEDIA training with a clear pathway into Control4, Lutron and AV certification, and genuine progression into senior support, engineering or a service team lead role. Our showroom includes five cinema rooms, a Dolby Atmos flagship cinema, golf and race simulators, and a rooftop bar. We also offer on-site parking, free parking, company pension and staff discounts, and we read every application and reply personally to every serious candidate.

last updated 25 week of 2026