Senior IT Support

Salary: £40,000 - 43,000 per year

Requirements

• Minimum 2+ years in an IT Support role
• Strong macOS troubleshooting (GUI & terminal)
• Experience in fast-paced environments (agency/creative sector advantageous)
• Helpdesk/ticketing system experience
• Excellent communication and customer service skills
• Strong organisational and time management abilities
• Advanced JAMF or macOS MDM knowledge (desirable)
• Shell scripting or automation experience (desirable)
• Understanding of ISO 27001, SOC II, or similar security frameworks (desirable)
• Familiarity with ITIL v4 practices (desirable)

Responsibilities

• Provide 1st/2nd line technical support to internal users
• Configure and deploy hardware for employees and freelancers
• Administer user accounts and access permissions
• Support Apple devices (macOS, iOS, tvOS)
• Manage and maintain Google Workspace environment
• Deliver remote support to UK and international teams
• Maintain accurate documentation and improve support processes
• Assist a sister company based within the same London office

Technologies

• Hardware
• Support
• ITIL
• macOS
• Security
• iOS
• Cloud
• Cisco
• Windows

More

We are a globally established media agency with over 1,000 employees across international offices, recognized for award-winning campaigns delivered to major global brands. We are seeking a macOS focused Senior IT Support Engineer to join our London team. This position is fully office-based to ensure consistent on-site support coverage. We offer 25 days of annual leave, a pension scheme, life assurance, a supportive leadership and collaborative culture, and a friendly, social working environment, where you are trusted to work autonomously without micromanagement.

last updated 15 week of 2026