Desktop Support Specialist

Salary: £31,000 - 71,000 per year

Requirements

• Minimum of 2 years experience in deskside support in a corporate IT environment
• Degree / Technical certification in IT or related field
• Strong knowledge of Windows 11 / Office 365 / MS Teams
• Proficient in PC / Laptop hardware configuration and troubleshooting
• Experience with Mobile Devices / Mobile OS
• Knowledge of AD / TCP/IP Network
• Ability to work on your own initiative and be a self-starter
• Proven planning and organisational skills
• Exceptional problem solving and troubleshooting skills
• Willingness and ability to work co-operatively with others as part of a team
• Good interpersonal and communication skills
• Available for frequent travel to our regional offices for onsite visits

Responsibilities

• Providing 1st / 2nd level Helpdesk Support both onsite and remotely
• Monitoring Service Desk Queue
• Installation, Configuration and Support of PCs, running Windows 11
• Troubleshooting both hardware, software, and network connectivity issues on PCs and printers
• Management of Assets
• Determining proper escalation path for non-resolved issues
• Participating in and contributing to a dynamic IT team

Technologies

• Hardware
• Support
• Mobile
• MS Teams
• Network
• Office 365
• TCP/IP
• Windows

More

We are a growing organization based in Belfast, seeking a motivated Desktop Support Specialist to join our IT Service Desk on a 12-month Fixed Term contract. This role offers the opportunity to work in a fast-moving team where your opinions are valued. Youll gain exposure in a large organization while benefiting from a supportive team environment.

last updated 15 week of 2026