Network and Wireless Support Engineer

Salary: £40,000 - 50,000 per year

Requirements

• Proven experience supporting commercial network and wireless infrastructure
• Strong customer-facing experience, including on-site support
• Ability to work independently and take ownership of issues
• Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls)
• Experience with managed wireless solutions and deployments
• Wireless expertise including site surveys, signal troubleshooting, authentication protocols, and installation planning
• Experience with VLANs, VoIP systems, and internet connectivity (ADSL, leased lines, etc.)
• Familiarity with helpdesk/ticketing systems and SLA environments
• Experience with rack installations, comms rooms, and structured cabling

Responsibilities

• Take ownership of on-site fault tickets from diagnosis through to resolution
• Work closely with escalation teams when required
• Deliver a high-quality, customer-focused support experience
• Carry out on-site installations alongside project leads
• Perform testing, validation, and quality assurance
• Ensure smooth deployment of network and wireless solutions
• Act as a senior point of expertise for wireless technologies
• Support and mentor other engineers
• Contribute to improving wireless support standards and practices
• Support helpdesk tickets when not on-site
• Assist with planning future installations and site visits

Technologies

• Support
• Network
• TCP/IP

More

We are a leading provider of WiFi, high-speed internet, and workspace management software to over 10,000 clients across the UK, based in Central London. We offer a competitive salary of circa £50,000 plus benefits. Our team focuses on delivering reliable connectivity and smart building technology, ensuring exceptional service and operational efficiency for our clients. This field-focused role allows you to spend time on-site with customers, as well as working remotely from home or our London office.

last updated 17 week of 2026