Infrastructure Support Engineer

Salary: £35,000 - 40,000 per year

Requirements

• Strong 2nd/3rd line experience across networking, firewalls, and Windows Server
• Solid understanding of DNS, DHCP, routing, and subnetting
• Experience with Microsoft 365, Intune, and Entra ID
• Background working within an ITIL-aligned Service Desk environment
• Proven ability to deliver onsite and client-facing engineering support
• Strong communication skills
• Consultative mindset
• Proactive approach
• Ability to thrive in a client-focused, fast-paced environment

Responsibilities

• Provide 2nd/3rd line remote support to client IT teams
• Deliver onsite and remote project engineering across infrastructure environments
• Support and manage firewalls, networks, servers, and cloud platforms
• Conduct technical assessments and contribute to infrastructure roadmaps
• Act as an escalation point for complex technical issues
• Work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery

Technologies

• Cloud
• Support
• ITIL
• Microsoft 365
• Windows
• Office 365

More

We are a leading organisation in the education IT services sector, hiring an Infrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base. This role is based in Gloucestershire with a hybrid working pattern, including weekly office visits and client travel. We offer a salary of up to £40,000 plus bonus and benefits including hybrid working, a bonus scheme, pension, enhanced leave, and other perks. Youll join a fast-growing, specialist IT organisation with exposure to varied and modern technologies across multiple environments, along with clear progression and continuous development opportunities.

last updated 24 week of 2026