IT Service Desk Analyst - Horsham

Salary: £30,000 - 35,000 per year

Requirements

• Previous experience in a similar IT support role.
• Technical experience with Microsoft Windows 10/11, Windows Server 2016/2019/2022, Microsoft Hyper-V, Microsoft Exchange Online, Office 365, Active Directory, Azure AD, IP Networks, Switches & Cabling, and Backup Systems.
• PC troubleshooting and repair skills.
• Excellent organisational and time management skills.
• Ability to work with a high degree of attention to detail.
• Remains calm and objective under pressure.
• Effective problem-solving skills and ability to handle a diverse range of challenges.
• Ability to work independently while maintaining a logical and methodical approach.
• Demonstrates initiative and acts with integrity and enthusiasm.
• Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast (desirable).
• Experience working in an ISO27001 environment (desirable).

Responsibilities

• Conduct cyber and information security activities in line with our ISO27001 certified Information Security Management System.
• Monitor and check backups, email systems, and software patches across desktops, servers, and applications.
• Import data into Oracle for development and test teams.
• Provide support to end users, including those in remote offices and working from home.
• Manage account creation and deletion for joiners and leavers.
• Install software on servers, desktops, and laptops.
• Order hardware and software as needed.
• Maintain the asset database and liaise with suppliers for warranty repairs.
• Perform other reasonable duties as required from time to time.

Technologies

• Active Directory
• Azure
• Citrix
• Firewall
• Hardware
• Hyper-V
• Support
• Mobile
• Office 365
• Oracle
• Security
• Windows
• Cloud

More

We are seeking an IT Service Desk Analyst to support, monitor, and maintain our existing IT infrastructure while working on new systems and upgrade projects. The role offers a competitive salary of £35,000, with opportunities to work in a collaborative team in Horsham. We value attention to detail, problem-solving, and strong organizational skills, and we provide a supportive environment for our employees.

last updated 16 week of 2026