Product Support Specialist

Salary: £30,000 - 37,500 per year

Requirements

• Strong troubleshooting, diagnostic, and analytical skills
• Experience supporting hardware and software environments
• Excellent communication skills and a customer-focused approach
• Ability to manage workloads effectively and prioritise tasks
• Strong IT knowledge, including Windows environments and database technologies
• Comfortable working both independently and as part of a collaborative team

Responsibilities

• Provide remote technical support and troubleshoot software and instrument integration issues
• Install, configure, and maintain software solutions and supporting infrastructure
• Support integrations with analytical and laboratory instrumentation
• Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
• Deliver customer training and assist with software implementations
• Support database configuration, upgrades, and system migration
• Create and maintain technical documentation, FAQs, and user guides
• Assist with validation activities within highly regulated environments
• Work closely with customers to understand requirements and deliver effective solutions
• Travel to customer sites across the UK, with occasional European and international travel

Technologies

• Ethernet
• Hardware
• Support
• Windows

More

We are a growing technology company within the healthcare sector, and we are looking for a Product Support Specialist to join our expanding technical team in Bath. This is a hands-on, customer-facing role supporting specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments. We offer the opportunity to work with cutting-edge software, structured career development and progression, a competitive salary package, 24 days annual leave plus bank holidays increasing with service, an additional Christmas shutdown day, private medical insurance through BUPA, a Scottish Widows pension scheme, death in service benefit, a cycle-to-work scheme, access to gym facilities, and an annual Centre Parcs team-building weekend for employees and their families. You will join a supportive, collaborative culture within an award-winning organisation, working closely with customers and internal teams to deliver successful software deployments and an exceptional customer experience.

last updated 28 week of 2026