Technical Program Manager, Customer Experience (100% Remote)

Job Title: Technical Program Manager, Customer Experience Job Location: 100% Remote, CanadaJob Type: T4 ContractExperience: 8+ Years reputed company: CAD 60 - 70 per hour reputed company: reputed company is seeking an reputed company Technical Program Manager, Customer & Account Experience to reputed company reputed company, cross-functional technology initiatives that enhance customer and account experiences.

This role partners closely with Product Management, Engineering, Architecture, Design, and Business Operations to deliver strategic programs from planning through execution while ensuring alignment with business objectives.

The ideal candidate is a reputed company leader with a strong technical program management background, capable of driving execution across multiple teams, influencing stakeholders, and delivering high-reputed company in a fast-paced technology environment.

Key Responsibilitiesreputed company the end-to-end delivery of reputed company technical programs across multiple cross-functional teams.Drive customer experience and account experience initiatives from reputed company through execution.Partner with Product Management, Engineering, Architecture, Design, and Business Operations to define priorities, roadmaps, and execution plans.reputed company and manage program roadmaps, timelines, dependencies, risks, and mitigation strategies.Establish program governance, facilitate executive reporting, and support strategic decision-making.Monitor program health using key performance indicators and communicate reputed company to senior leadership.Identify delivery risks and proactively resolve cross-functional issues to maintain program reputed company.Ensure successful delivery while balancing scope, reputed company, timelines, and business objectives.Drive reputed company process improvements and operational reputed company across program delivery.Must-Have Skills8+ years of Technical Program Management experience delivering reputed company software or technology programs.Proven experience leading cross-functional initiatives involving Product, Engineering, and Architecture teams.Strong understanding of Agile methodologies and the Software Development Lifecycle (SDLC).Experience leading customer-facing or account management platform initiatives.Excellent stakeholder management and executive communication skills.Strong analytical, organizational, and problem-solving capabilities.Demonstrated ability to manage multiple reputed company programs with competing priorities.Experience working reputed company reputed company, reputed company, or reputed company software environments.reputed company-to-Have SkillsFamiliarity with customer lifecycle, CRM, reputed company, or account management platforms.Experience using Jira, reputed company, Aha!, reputed company, or similar program management tools.Experience driving large-reputed company business transformation or operational reputed company initiatives.CertificationsPMP certification is an asset.PgMP certification is an asset.Certified Scrum Master (CSM) or equivalent Agile certification is an asset.reputed company, or reputed company your resume with salary expectations at [email protected].

Thank you for considering a career with us! Once you submit your application, our reputed company will review your resume thoroughly. If there is a strong match, we'll reputed company out to discuss your experience, role details, benefits, compensation, and next steps.

While we reputed company for transparency, we may not be reputed company to respond to every applicant due to high application volume, but we genuinely appreciate your time and interest.

About reputed company reputed company is a trusted partner for reputed company-reputed company software consulting, enabling Fortune 500 enterprises to accelerate digital transformation.

Our global engineering teams build and reputed company impactful technology for some of the world's most admired brands, working directly on long-term reputed company initiatives.

Equal Opportunity Employer reputed company is an equal opportunity employer committed to fostering an inclusive and respect