IT Support Engineer

Salary: £30,000 - 33,000 per year

Requirements

• We require experience working within an MSP environment.
• We require strong knowledge of Windows Server, Active Directory Domain Services, Group Policy, Microsoft 365 administration, and Windows desktop operating systems.
• We require a solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN.
• We require experience supporting backup platforms such as Acronis Cyber Protect and Datto.
• We require experience supporting cybersecurity solutions and best practices.
• We require excellent troubleshooting and customer service skills.
• We require strong written and verbal communication skills.
• We require the ability to manage and prioritise multiple support requests effectively.
• We require Cyber Essentials Plus experience.
• We prefer experience with Microsoft Defender for Endpoint or Acronis cloud endpoint protection.
• We prefer experience with Microsoft Intune, virtualisation technologies, Azure AD or Entra ID, and PowerShell.
• We prefer a full UK driving licence, as travel to customer sites is part of the role.
• We prefer A-Level or equivalent education.
• We prefer at least 2 years of technical support experience and 2 years of customer service experience.

Responsibilities

• We provide 2nd line technical support for customer environments across desktop, server, network, and cloud platforms.
• We troubleshoot and resolve escalated incidents within agreed SLA targets.
• We support remote and onsite customer environments where required.
• We manage incidents, service requests, and changes through our ticketing system.
• We escalate complex issues to senior engineers when necessary.
• We maintain accurate technical documentation and ticket updates.
• We administer and maintain Microsoft Windows Server environments.
• We manage Active Directory Domain Services, DNS, DHCP, file and print services, user accounts, permissions, and Group Policy settings.
• We administer Microsoft 365 services and troubleshoot authentication, replication, and domain-related issues.
• We perform server patching, monitoring, and maintenance.
• We create, maintain, and troubleshoot Group Policy Objects and deploy security policies, printers, mapped drives, and software.
• We support Active Directory Federation Services and troubleshoot single sign-on and identity-related issues.
• We assist with cybersecurity best practices, endpoint protection, vulnerability remediation, security hardening, MFA, access control, and incident response.
• We administer and monitor backup solutions, including backup job configuration, verification, restore testing, and disaster recovery support.
• We troubleshoot backup failures, recovery issues, print queues, printer drivers, and connectivity problems.
• We deploy and support desktops, laptops, and endpoint devices.
• We maintain accurate asset and configuration documentation.
• We help with level one tickets when required.

Technologies

• Active Directory
• Azure
• Cloud
• Support
• Microsoft 365
• Microsoft Intune
• Network
• PowerShell
• Security
• TCP/IP
• VPN
• Windows
• Office 365

More

We are a growing Managed Service Provider offering a hybrid working environment that combines remote work, weekly office attendance, and scheduled onsite customer visits in Warrington. This is a full-time Level 2 IT Support Technician / Infrastructure Support Engineer role within a fast-paced, customer-focused team, where we provide exposure to a wide range of technologies and customer environments. We offer a competitive salary and benefits package, including free parking, along with opportunities for training, certification, and career progression in infrastructure, cloud, and cybersecurity. We are looking for a proactive, professional team member who can work independently, collaborate effectively, and deliver high-quality support across our customer base.

last updated 22 week of 2026