1st Line IT Support

Salary: £27,000 - 29,000 per year

Requirements

• We require proven experience in an IT support or service desk role, specifically within an IT Managed Services environment.
• We require strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• We require a current Microsoft certification, such as Microsoft 365 or Azure.
• CompTIA A+ certification is desired.
• We require excellent troubleshooting and problem-solving skills.
• We require a customer-focused approach with strong communication skills.

Responsibilities

• We act as the first line of support for IT issues via phone, email, and ticketing systems.
• We remotely troubleshoot hardware, software, and network problems, escalating when required.
• We use strong knowledge of Microsoft 365 to support users.
• We provide remote hardware maintenance and support.
• We configure and support desktops, laptops, and mobile devices.
• We keep tickets updated and resolved in line with SLAs.

Technologies

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Windows
• Office 365
• Cloud

More

We are a rapidly growing IT business based in South Tyneside, providing managed service solutions to organisations across the UK. We offer a supportive environment and culture focused on developing talent, with ongoing commitment to personal and professional development and continuous product training. The role is office based from our South Tyneside HQ, although hybrid working will be considered for an exceptional candidate. The position is Monday to Friday, with optional overtime for on-call work. This is a fantastic opportunity to join an ambitious organisation at an exciting time, with genuine opportunities for career development and progression.

last updated 36 week of 2026