First Line IT Support Analyst

Salary: £30,000 - 40,000 per year

Requirements

• At least 1 year of experience in an IT Support or Service Desk role
• Strong knowledge of Windows operating systems
• Experience with Microsoft 365 and SharePoint administration
• Excellent troubleshooting and problem-solving abilities
• Strong communication and customer service skills
• Ability to work independently and manage priorities effectively
• A proactive mindset and genuine enthusiasm for technology
• Team player who enjoys helping others and delivering first-class support

Responsibilities

• Provide 1st line IT support to users across our London office
• Log, categorise and prioritise helpdesk tickets through our IT service management system
• Troubleshoot hardware, software and user access issues
• Perform password resets and general user administration
• Deliver deskside support for local users and remote support for international teams
• Support and administer Intune-managed devices
• Maintain meeting room and shared office IT equipment
• Manage IT asset inventory and equipment procurement
• Collaborate with our global technology teams on projects, rollouts and service improvements
• Support security best practices and compliance initiatives
• Contribute to continuous improvement across IT operations and user satisfaction

Technologies

• Hardware
• Support
• Microsoft 365
• Security
• SharePoint
• Windows
• Office 365

More

We are a well-established international organisation and a global brand, offering a First Line IT Support Analyst opportunity in London with a salary of £30,000 to £40,000. This is a 5-days-onsite role within our growing technology team, where you will gain exposure to users and technologies across multiple global locations. We offer a supportive and collaborative environment, the chance to work with modern Microsoft technologies and global infrastructure, and strong opportunities to develop your technical skills and career.

last updated 30 week of 2026