Application Support Analyst

Salary: £25,000 - 30,000 per year

Requirements

• Background in Gaming/Gaming Industry
• Knowledge of modern software
• Fluent in Japanese (written and spoken)
• Strong problem-solving skills, especially in technical or operational environments
• Clear communication skills with both technical and non-technical audiences
• Detail-driven, partner-first mindset
• Confidence in learning new tools and systems quickly
• Experience managing multiple projects and using Jira (including admin/config)
• Genuine passion for games and the game development process
• Nice to have: Experience in technical or developer support (games or software)
• Nice to have: Understanding of game development workflows and pipelines
• Nice to have: Scripting skills (Python, JavaScript, HTML5)
• Nice to have: Familiarity with C/C++ and version control (Git, Perforce, SVN)
• Nice to have: Knowledge of networking fundamentals (TCP/IP)
• Nice to have: Degree in Computer Science or related field

Responsibilities

• Support game developers and partners via ticketing systems with fast, accurate solutions
• Help deliver operational readiness for game releases, updates, and partner milestones
• Execute SOPs across partner access, dev hardware, releases, support, and live events
• Maintain and improve knowledge bases used by global developer teams
• Contribute to developer communications (announcements, forums, bulletins)
• Support developer events, showcases, and technical conferences
• Work closely with engineering and product teams to improve tools and partner experience

Technologies

• Git
• Hardware
• HTML5
• Support
• JIRA
• JavaScript
• Python
• SVN
• TCP/IP

More

We are a global leader in gaming, offering a 12-month initial contract for the role of Account Support Specialist. This position is primarily hybrid (80% remote, 20% on-site in London) with a competitive pay of up to £30 per hour. In this role, you will support PlayStation partners, including developers and publishers, by delivering high-quality operational and technical assistance. Our team thrives on collaboration, and we are dedicated to ensuring our partners can build, test, and launch their games smoothly.

last updated 14 week of 2026