Senior Support Engineer

Salary: £50,000 - 60,000 per year

Requirements

• Strong experience with Ruby on Rails (Rails 7, Ruby 3.4)
• Proficiency with React, TypeScript / JavaScript, and PostgreSQL
• Comfort working in a Linux-based environment (AWS ECS, command line)
• Great debugging and troubleshooting skills
• Fluent, friendly communication with non-technical users
• A proactive, independent mindset
• Must be located within GMT / BST ±3 time zones and available during UK working hours (typically 9am – 5:30pm)
• Nice to have: Sysadmin experience
• Nice to have: Experience supporting SaaS products or working closely with support teams

Responsibilities

• Investigating and resolving bugs or issues raised by our team of Customer Support Specialists
• Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic)
• Writing Ruby scripts and jobs for post-migration data cleanup or updates
• Collaborating with Developers and support staff to triage, prioritise, and resolve issues
• Delivering small fixes to production regularly and reliably

Technologies

• AWS
• Support
• JavaScript
• Linux
• Mobile
• PostgreSQL
• Rails
• React
• Ruby
• TypeScript
• Web
• Cloud

More

At Carebit, we are a young, design-led healthcare technology company that supports over 2,000 private doctors across the UK with our innovative web and mobile platform. Our remote-first team of 25, including 6 Full Stack Engineers, is committed to making medical software user-friendly and effective. We offer a fully remote work model with flexibility around UK hours, a calm and supportive culture, and direct involvement in product decisions that impact real users. Join us to work on a meaningful product that serves thousands of doctors and patients daily.

last updated 16 week of 2026