2nd Line Support Engineer

Salary: £33,000 - 38,000 per year

Requirements

• Proven experience in a 2nd Line technical support role supporting B2B users.
• Familiarity with ITIL processes would be advantageous.
• Experience supporting Windows 11 and Windows Server 2019 and above.
• Practical experience with Microsoft 365 and Azure.
• Solid working knowledge of Active Directory, Remote Management and Security tools.
• Good understanding of networking principles.
• Experience supporting desktops, laptops, servers, and associated peripherals.
• Clear and professional communication skills.
• Ability to manage and prioritise multiple support requests effectively.
• A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire.

Responsibilities

• Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner.
• Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux), and software applications, including Microsoft 365.
• Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols, and firewall configurations.
• Administering user accounts and permissions within Active Directory.
• Deploying software and managing updates using SCCM.
• Supporting Windows Server environments, including HP ProLiant server infrastructure.
• Monitoring systems using PRTG and investigating alerts as required.
• Configuring and maintaining network devices such as switches, routers, and firewalls.
• Reviewing system logs and network activity to identify potential issues.
• Producing clear and accurate technical documentation.
• Maintaining a high standard of customer service when liaising with users at all levels.

Technologies

• Active Directory
• Azure
• Firewall
• Hardware
• Support
• ITIL
• LAN
• Linux
• macOS
• Microsoft 365
• Network
• Security
• TCP/IP
• VPN
• Windows
• Office 365
• Cloud

More

We are a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. We are currently seeking an experienced 2nd Line Support Engineer to join our professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development, and high standards of client service. We offer a basic salary of £33,000 – £38,000 along with great benefits, including 25 days plus statutory bank holidays and investment in training and professional certifications, with allocated time during the working week for study.

last updated 14 week of 2026