1st/2nd Line IT Support Engineer

Salary: £27,000 - 35,000 per year

Requirements

• Strong working knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel)
• Experience with Windows installations and software configuration
• Familiarity with diagnostic tools such as Event Viewer and Command Prompt
• Excellent communication skills with the ability to take ownership of issues
• Full UK driving license and access to your own vehicle is essential

Responsibilities

• Deliver efficient, high-quality remote IT support
• Configure and maintain Microsoft 365 tenants (Exchange, SharePoint, Azure AD, Endpoint Manager)
• Install and configure Windows 11 and mobile devices
• Diagnose and troubleshoot IT issues, including mail flow and client configuration
• Maintain clear, accurate documentation of completed work
• Ensure cyber security best practices are followed at all times

Technologies

• Azure
• Excel
• Flow
• Support
• Microsoft 365
• Mobile
• Security
• SharePoint
• Windows
• Office 365
• Cloud

More

We are thrilled to offer the opportunity to join our dynamic team in a growing business near Ipswich. Our commitment to service excellence extends to our clients across diverse sectors, including care and legal services. We provide a range of benefits including company pension, private health and dental care, 25 days holiday plus public holidays, car and phone allowance, cycle-to-work scheme, and company events.

last updated 17 week of 2026