IT Support Analyst (1st & 2nd Line)

Salary: £24,600 - 24,600 per year

Requirements

• Experience working in an IT support role or a recent IT-related degree
• Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams, and Intune
• Familiarity with Telephony Systems
• Strong customer service skills and the ability to communicate clearly with users
• Good problem-solving skills, attention to detail, and the ability to prioritise tasks under pressure
• Experience in Zero Trust Network solutions (helpful but not essential)
• Experience in Network Troubleshooting (helpful but not essential)

Responsibilities

• Responding to IT queries from colleagues and providing helpful, timely support
• Troubleshooting issues across software, hardware, networks, and business systems
• Supporting our Webchat and Telephony systems
• Managing user accounts, passwords, permissions, and access rights
• Producing and maintaining documentation and help guides for users
• Helping deliver IT projects and carrying out daily system checks to ensure optimal performance

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

More

At Money Advice Trust, were passionate about making a positive difference. We are looking for an IT Support Analyst to join our IT team, working on a hybrid basis from our Birmingham office. This permanent, full-time role offers a salary of £24,600 and includes a wide range of benefits such as 29 days annual leave plus bank holidays, a contributory pension scheme, remote working arrangements, generous life insurance, wellbeing days, a healthcare cashback scheme, and access to an Employee Assistance Programme. We are committed to creating a diverse and inclusive workplace and warmly welcome applications from all backgrounds.

last updated 15 week of 2026